Privacy Policy

Last updated: 25 May 2026

Valencia Cleaning Solutions cc t/a CleanMart operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the "Services"). CleanMart is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

We may collect or process the following categories of personal information:

  • Contact details: Including your name, address, billing address, shipping address, phone number and email address.
  • Financial information: Including credit card, debit card and financial account numbers, payment card information, transaction details, and payment confirmation.
  • Account information: Including your username, password, security questions, preferences and settings.
  • Transaction information: Including items viewed, cart contents, Wishlist items, purchases, returns, and past transactions.
  • Communications: Information you include in inquiries or support requests.
  • Device information: Information about your device, browser, network connection, and IP address.
  • Usage information: Information regarding your interaction with and navigation of the Services.

Personal Information Sources

  • Directly from you: When you create an account, use the Services, or communicate with us.
  • Automatically: Through cookies and similar technologies when you visit our website.
  • Service providers: Third parties engaged to enable technology and process data on our behalf.
  • Partners: Other third parties.

How We Use Your Personal Information

  • Provide, Tailor, and Improve the Services: To fulfill orders, process payments, manage your account, and personalize your shopping experience.
  • Marketing and Advertising: To send promotional communications and display relevant online advertisements.
  • Security and Fraud Prevention: To protect your account and ensure secure transactions.
  • Communicating with You: To provide customer support and maintain our relationship.
  • Legal Reasons: To comply with applicable laws and regulations.

How We Disclose Personal Information

We may disclose information to:

  • Shopify, vendors, and service providers (IT, payment processing, analytics, shipping).
  • Business and marketing partners for advertising purposes.
  • Third parties when you direct or consent to the disclosure.
  • Our affiliates within our corporate group.
  • Legal authorities or in connection with business transactions (e.g., mergers).

Relationship with Shopify

The Services are hosted by Shopify. Information you submit is shared with Shopify to provide and improve the Services. For more details, visit the Shopify Consumer Privacy Policy.

Your Rights and Choices

Depending on your location, you may have the right to access, delete, correct, or request the portability of your data. You may also opt-out of marketing communications via the unsubscribe link in our emails. To exercise these rights, please contact us using the details below.

Contact Us

Should you have any questions about our privacy practices, please contact us:

Phone: +27 83 730 3900
Email: info@cleanmart.co.za